Meet the Team

Charlene Hall | Founder & Business Owner | Level 4 Hydrotherapist | Physiotherapist

Charlene’s passion for animals began at an early age, growing up surrounded by a variety of animals from gerbils to goats! After almost 13 years working for the NHS, she moved from human healthcare into canine rehabilitation, combining her medical background with her lifelong love of animals.

Charlene qualified as a Hydrotherapist in 2017 and has continued to develop her knowledge and expertise ever since. In 2025, she completed her Diploma in Animal Physiotherapy, combining both skillsets to provide the best possible care for her patients.

Charlene has extensive experience working with dogs of all ages, abilities and temperaments, with a particular passion for rescue and nervous dogs. She often finds the more nervous dogs most rewarding to treat as they start to trust and learn that she is there to help make them feel better.

Charlene also regularly fosters for several sighthound rescues, particularly welcoming dogs who require rehabilitation and a little extra TLC.

Rebecca Sartain Hydrotherapist Level 4 | Galen Myotherapist

Rebecca has been working as a hydrotherapist for over 10 years gaining extensive experience across a wide range of rehabilitation cases.

Rebecca spent a number of years working as a Senior Hydrotherapist, Lecture and Trainer at Greyfriars Veterinary Rehabilitation, teaching on their level 3 and advanced hydrotherapy courses. She also worked as part of their specialist multidisciplinary team providing 24/7 intensive rehabilitation and round-the-clock care for inpatients with complex mobility and medical needs including orthopaedic, post-surgical and neurological cases.

Rebecca’s particular interests are arthritis management and neurological rehabilitation. Her previous dog, Max, who lived with multiple orthopaedic conditions, was a major influence in driving her to further her knowledge of chronic pain and arthritis care. This passion led her to qualify as a Galen Myotherapist, and she is currently studying veterinary physiotherapy. Rebecca also works with Canine Arthritis Management as part of the CAMbassador Team, supporting caregivers of dogs living with arthritis.

Lizzie Ford Massage | Physiotherapy

Lizzie has been surrounded by dogs and animals all Her life. She has enjoyed decades working with cattle and sheep, owning lots of dogs and training Her sheepdogs, and from 1984 ultrasound pregnancy scanning farm livestock then exclusively scanning dogs.

As far back as She can remember, She has been interested in how holistic understanding and complimentary therapies can work alongside veterinary science and medicine. Her motivation to "make it better" extends to humans too, and for over 30 years, She has studied, learned and practiced a range of therapeutic techniques, from eclectic sources, with qualifications including ITEC, and Level 5 Sports and Remedial Massage (LSSM Dip).

When Her wonderful sheepdog Buzz was diagnosed with Osteoarthritis, She put all her experiences and learning into making his life as pain free, and the best quality, as possible. She specifically trained with the Institute of Complimentary Animal Therapies (ICAT), Canine Massage Diploma and passed with Distinction in 2008.

She have been privileged to work with Her hands on all types of dogs, from Met Police and Border Force professionals, pets, breed show, competitive sports, working, anxious, elderly, arthritic, to post orthopedic surgery patients. To support the best outcome for Her clients She follows up with advice on maintenance, fitness, and exercises.

Monica David MRCVS Acupuncture & Laser

Monica graduated in Padua Italy in 1998 and moved to the UK in 1999.She has worked in several sectors of the veterinary profession including small animal practice.

One of her main interests as a vet has always been improving quality of life for all animals. This led her to attend an acupuncture course in 2002. Since then she has been practicing acupuncture on dogs, cats, horses and even rabbits and farm animals. More recently she has trained in photo-biomodulation(which includes LASER therapy) which among other uses is especially effective at promoting the healing of damaged tissues.

Monica holds regular acupuncture, laser, and pain management consultations at our clinic.